Welcome to the DropJet Legal Center. DropJet Technologies (Proprietorship) is dedicated to providing transparent, compliant, and secure on-demand hyperlocal courier and cargo services across India. Review our legal documentation below:
Customer Privacy Policy
Transparent guidelines on how DropJet collects, stores, and protects personal data, real-time trip GPS, and payment records.
Customer Terms of Service
Terms governing parcel dispatch, door-to-door delivery, closed DropJet Wallet rules, fares, and user conduct.
Cancellation & Refund Policy
Clear, customer-first refund rules: 3-minute grace cancellation, ₹20 driver compensation penalty, and online payment reversals.
Driver Privacy Policy (GPS)
Prominent disclosure on foreground and background continuous GPS location tracking for matched pilots on duty.
Prohibited & Dangerous Goods
Zero-tolerance list of banned substances, explosives, NDPS narcotics, flammables, cash, and packaging requirements.
Grievance Redressal Policy
3-tier complaint escalation matrix with 24-hour turnaround SLA and statutory Compliance Officer details.
Transit Insurance & Liability
Goods-in-transit coverage limits, declared value E-Way Bill mandates, pilot GPA accident cover, and claim filing steps.
Payment, COD & Wallet Policy
RBI-licensed aggregator settlements, Cash on Delivery limits, and Closed Non-Withdrawable Wallet legal compliance.
DPDP Act Data Protection
Statutory compliance under India Digital Personal Data Protection Act 2023: consent, Aadhaar vault, and 72-hr breach protocol.
Statutory Registration & Indian Legal Compliance
DropJet Technologies (Proprietorship) operates in strict accordance with the Information Technology Act 2000, Consumer Protection (E-Commerce) Rules 2020, Motor Vehicles Act, and Indian Contract Act.
- MSME Registration: UDYAM-UP-50-0098421 (Ministry of Micro, Small and Medium Enterprises, Govt of India)
- Platform Character: Intermediary technology aggregator under Section 79 of the Information Technology Act.
- Operational Location: Lucknow, Uttar Pradesh, Bharat 🇮🇳
- Official Support Contact: support@dropjet.in