Delivery & Service Terms

Effective Date: 1 September 2026

These Delivery & Service Terms outline the operational rules, turnaround times, loading protocols, and recipient verification requirements for on-demand hyperlocal courier and cargo shipments booked via DropJet Technologies (Proprietorship).

1. Service Scope & Hyperlocal Dispatch SLA

DropJet provides point-to-point, same-day intracity courier and cargo transport within active operational city boundaries (Lucknow, Kanpur, Delhi NCR, and Bengaluru):

Turnaround Times: Doorstep pickup averages under 12 to 15 minutes from booking confirmation. Transit time depends on road distance and live traffic conditions.
Operating Hours: Standard platform dispatch operates from 7:00 AM to 11:00 PM IST daily.
Point-to-Point Transit: Packages travel directly from pickup to destination without hub sorting delays.

2. Vehicle Capacity & Payload Specifications

Senders must choose the correct vehicle class based on physical weight and dimensions:

🛵 Two-Wheeler (Bike Express)

Max 20 kg • Volume: Up to 40x40x40 cm

Permitted Cargo: Documents, food, keys, medicines, apparel, and lightweight parcel cartons.

⏱️ Average 12-min pickup • Under 45-min delivery

🛺 Three-Wheeler (Covered Auto Cargo)

Max 300 kg • Weatherproof Closed Cabin

Permitted Cargo: Bulk boutique boxes, multiple electronics cartons, catering supplies, hardware.

⏱️ Average 15-min pickup • Same-day city transit

🚚 Tata Ace (Chhota Hathi) & Mini Trucks

Max 750 kg • Open/Covered Cargo Bed

Permitted Cargo: Industrial machinery, furniture, shifting, building materials, commercial pallets.

⏱️ Scheduled or on-demand dispatch • Helper option

Note: If a sender attempts to load cargo exceeding legal vehicle payload limits, the driver partner reserves the statutory right under the Motor Vehicles Act to decline the load.

3. Loading, Unloading & Driver Assistance

Standard Booking: Doorstep pickup and drop at ground-floor entrance. Driver partners transport cargo from point A to point B.
Helper Loading Option: For bulky cargo (Tata Ace / Auto Cargo), customers may opt for driver loading assistance during booking for a standardized nominal helper fee (+₹100).
Multi-Story / Stairs: If cargo requires carrying up multi-story stairs without elevator access, sender must coordinate additional manual assistance.

4. Secret 4-Digit Delivery OTP Handover Verification

To ensure foolproof proof of delivery (POD):

When an order is dispatched, a secret 4-digit Delivery OTP is generated on the sender's app.
The sender shares this OTP with the intended recipient at the destination.
Upon arrival, the pilot partner cannot mark the order completed until the recipient provides this exact 4-digit code.
OTP submission automatically timestamps the delivery and records completion coordinates on the immutable system ledger.

5. Waiting Times & Customer Availability

Delivery partners are instructed to wait up to a maximum of twenty (20) minutes at pickup and drop locations. If the sender/recipient is unreachable or fails to release/receive the package within 20 minutes:

The booking may be cancelled as a customer no-show.
The standard cancellation fee (₹20) will apply.
For undeliverable goods, the driver will return the parcel to the original pickup point, and return mileage fare will be charged to the customer.

6. Inclement Weather & Force Majeure

During extreme heavy monsoons, severe waterlogging, or government curfew/roadblocks, delivery ETAs may be extended. Covered 3-wheelers and closed Tata Ace vehicles utilize rainproof tarpaulins to protect shipments from water damage.